How did you get to where you are now?
I started at McClarrons 4 years ago as an Account Handler within the Commercial Team. Last year, I was promoted to Lead Handler; this role involved heading up Find A Way and Lessons Learned meetings, helping us to find solutions to any issues which may arise throughout the company and to look at how we can develop. I have recently been promoted to Commercial Team Manager, where I manage the team’s workflow, highlighting where support is needed. I also oversee new business prospects and am involved in representing the team in Operations and Sales Meetings. What I enjoy the most about working at McClarrons is being part of a team with staggered knowledge and experience, it means I learn something new every day!
What do you do day-to-day?
- Look after large commercial clients’ needs
- Manage the commercial team’s workload
- Allocate new business prospects to appropriate handlers
- Build relationships with new and existing clients
- Hold daily team meetings to discuss any issues
- Carry out one-to-ones with team members.
Useful Skills
- Strong communicator and listener
- Problem solving
- Organised and able to prioritise workload
- Strong I.T. skills for inputting data and using different software
- Numerical skills
- Customer relations
- Teamwork
What does the future hold?
After recently being appointed to the Commercial Team Manager, I wish to continue developing my skills and the Commercial Team.
